Terms of service

OVERVIEW

Welcome to Urbanova. The terms “we”, “us”, and “our” refer to Urbanova. Urbanova operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide a curated beauty and wellness shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

By visiting, accessing, or using our Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.

1. ELIGIBILITY & ACCOUNT RESPONSIBILITY

By using the Services, you represent that you are at least the age of majority in your jurisdiction.

You agree to provide accurate, complete, and current information when placing orders or creating an account.

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account

Accounts may not be transferred, sold, or assigned to another party.

2. PRODUCTS & REPRESENTATIONS

Urbanova curates beauty, skincare, cosmetic, supplement, and device-based wellness products.

We make every effort to accurately display product descriptions, imagery, and ingredient information. However:

  • Colors and packaging may appear differently depending on your device settings.
  • Packaging may vary due to brand updates.
  • We do not manufacture the products sold and therefore rely on information provided by brands and suppliers.

All product descriptions are subject to change without notice.

We reserve the right to discontinue products or limit quantities at our discretion.

3. PRODUCT USE & DISCLAIMERS

All products are intended for personal use only.

You are responsible for:

  • Reviewing ingredient lists for sensitivities or allergies
  • Following product usage instructions
  • Conducting patch tests where appropriate

Urbanova does not provide medical advice. Wellness supplements and skincare products are not intended to diagnose, treat, cure, or prevent any disease unless explicitly stated by the manufacturer.

If you have medical concerns, consult a qualified healthcare professional prior to use.

4. ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase.

We reserve the right to:

  • Accept or decline any order
  • Cancel orders due to suspected fraud
  • Limit quantities
  • Refuse resale purchases

Orders are not considered accepted until payment has been successfully processed and a confirmation email has been issued.

We may be unable to accommodate cancellations once processing has begun.

5. PRICING & BILLING

Prices are subject to change without notice.

Unless otherwise stated, prices do not include:

  • Shipping fees
  • Customs duties
  • Import taxes

You agree to provide valid payment information and authorize us to charge the full amount due.

If we detect pricing errors, we reserve the right to cancel or correct affected orders.

6. SHIPPING & RISK OF LOSS

Shipping timelines are estimates and are not guaranteed.

Once an order is transferred to the shipping carrier:

  • Risk of loss passes to you
  • We are not responsible for carrier delays or customs processing

Please refer to our Shipping Policy for full details.

7. RETURNS & REFUNDS

Returns are governed exclusively by our Return & Refund Policy.

Due to hygiene and safety standards, opened personal care and ingestible products may not be eligible for return.

8. INTELLECTUAL PROPERTY

All content on the Services, including:

  • Branding
  • Logos
  • Images
  • Graphics
  • Text
  • Design elements

is owned by Urbanova or its licensors and protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only.

Unauthorized reproduction, resale, or commercial use is strictly prohibited.

9. THIRD-PARTY LINKS

The Services may contain links to third-party websites.

We are not responsible for:

  • Third-party content
  • Third-party privacy practices
  • Products purchased from third-party sites

You access third-party platforms at your own risk.

10. RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify. However, all purchases are made directly with Urbanova.

Shopify is not responsible for:

  • Product quality
  • Order fulfillment
  • Returns
  • Customer support
  • Any claims related to purchases

By using the Services, you release Shopify from liability related to your transactions with Urbanova.

11. USER CONDUCT

You agree not to:

  • Use the Services for unlawful purposes
  • Attempt to hack, scrape, or disrupt the website
  • Submit false or misleading information
  • Engage in abusive, defamatory, or harmful conduct

We reserve the right to suspend or terminate access for violations.

12. DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

We do not guarantee uninterrupted or error-free operation of the Services.

Some jurisdictions may limit warranty disclaimers, so certain limitations may not apply to you.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Urbanova shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits
  • Loss of data
  • Personal reactions due to product misuse

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Urbanova, its affiliates, partners, and service providers from any claims arising from:

  • Your violation of these Terms
  • Your misuse of products
  • Your violation of applicable law

15. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States.

You agree to submit to the exclusive jurisdiction of the courts located in California.

16. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

Changes become effective upon posting on the website.

Continued use of the Services constitutes acceptance of updated Terms.

17. CONTACT INFORMATION

For questions regarding these Terms, please contact:

Urbanova
Email: abhideepsingh25@gmail.com
Address: 1827 Pisa Circle, Stockton, CA 95206, United States