Urbnova was founded with a mission to bring contemporary design and quality craftsmanship to modern living. We believe that everyone deserves access to beautifully designed products that enhance their lifestyle without compromising on quality or sustainability. Our brand is built on the principles of innovation, authenticity, and a deep commitment to our customers and the environment.

Quality is at the heart of everything we do. Each product undergoes rigorous testing and inspection before it reaches your hands. We partner with trusted manufacturers who share our commitment to excellence, and we maintain strict quality control standards throughout our supply chain. We use premium materials and employ skilled craftspeople to ensure every item meets our high standards.

We offer free shipping on orders over $100 within the United States. Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery. If you're not completely satisfied with your purchase, we offer a 30-day return window for a full refund or exchange. Items must be in original condition with all packaging and tags intact. Simply contact our customer service team to initiate a return.

We're here to help! You can reach our customer service team through multiple channels: email us at support@urbnova.net, use our live chat feature on the website, or call our support line during business hours. We typically respond to inquiries within 24 hours. Our team is knowledgeable and dedicated to resolving any questions or concerns you may have.

Currently, we ship to select international locations. Shipping costs and delivery times vary depending on your location. For international orders, please check our shipping page or contact our customer service team for specific details about your region. We're continuously expanding our shipping capabilities, so check back soon if your country isn't currently available.

Yes! We stand behind our products with a comprehensive warranty. Most items come with a 1-year manufacturer's warranty covering defects in materials and workmanship. Additionally, we offer a satisfaction guarantee—if you're not completely happy with your purchase for any reason, we'll work with you to make it right. Our goal is your complete satisfaction, and we're committed to supporting you long after your purchase.

We provide detailed sizing guides for all our products to help you find the perfect fit. Each product page includes comprehensive measurements and fit recommendations. If you're between sizes, our customer service team can provide personalized recommendations based on your preferences. We also offer free exchanges within 30 days if the size isn't quite right, so you can shop with confidence.

Sustainability is woven into our DNA. We're committed to minimizing our environmental impact through responsible sourcing, eco-friendly packaging, and ethical manufacturing practices. We partner with suppliers who meet strict environmental standards and continuously work to reduce our carbon footprint. We also support various environmental initiatives and donate a portion of our profits to organizations dedicated to protecting our planet.

We offer a 14-day return window on eligible items. Contact us and we'll make it right.

Yes. Our store uses SSL encryption and secure checkout powered by Shopify.

Orders are processed within 1–2 business days. Free shipping on all orders over $100.